KOKOMU Music Box

No.35, Datong St., Puli Township, Nantou County 545,
Taiwan (R.O.C.)
Hours: 9:30 a.m. – 4:30 p.m

 

FAQ

Before asking questions, check out the general FAQ

How do I make a payment, what payment method does the site offer?

7-11 pick up payment

Pick up payment is for members of Taiwan Island. After shipment, about two days to reach 7-11 designated stores, please within seven days to complete the payment payment, overdue goods will be returned.

Credit Card

We recommend using VISA / MasterCard / JCB to pay. Credit card online credit card service through online security certification, all the world’s issuing bank VISA / MasterCard / JCB can be used. Internet shopping, such as the choice of credit card payment, please confirm the status of the credit card to ensure that the online credit card is successful, the company can not check your card status, if you can not obtain bank authorization to complete the payment, the transaction automatically invalidated.

PayPal

Select PayPal payment, press “confirm payment”, knock on the wood and PayPal will be encrypted and secure connection, and you will be taken to PayPal payment page, please peace of mind payment. If you are using PayPal for the first time, you will be charged a one-time NT $ 29 fee, which will be charged directly to you by PayPal. You will not be charged with any fees.

 

How many logistics methods do we logistics methods?

宅配(使用宅配通物流)

若選擇宅配通,產品當日寄出,一般都會隔天到貨,系統也會提供物流號碼供顧客查詢。

7-11取貸

取貨僅供台灣本島地區會員使用。敲敲木出貨後,約兩天可抵達指定門市,請於七天內完成取貨付款,逾期商品將被退回。

順豐速運 – S.F. Express

對於香港和澳門的朋友們,敲敲木一侓使用順豐,讓產品安心到貨,系統也會提供物流號碼供顧客查詢。

 

How long can I receive my order?

When the general order is set up, we will be in the day or every other day will send the product (if the official website has a public notice except) according to your choice of logistics, generally about 2-3 days arrival

 

Is it safe to order on my website?

KOKOMU provide by the use of HTTPS secure communication protocol and 128bit security encryption, in line with international safety standards and access to Taiwan banks and credit card company certification standards, you can feel safe to use.

 

Contact us

1. Line@
2. Facebook
3. Fax to + 886-49-2917546
4. E-mail: info@kokomu.com
5. Customer service line: + 886-49-2917803